We Want to Know!
If you believe this website is violating (1) any law; or (2) any issues such as inappropriate conduct, or (3) any issues with billing or service provided, we need to please know about it immediately. In order for you to let us know about your concerns:
Online: Our contact form allows you to submit your concerns online 24/7; In writing: Any concern may be submitted in writing via a written statement and provided to our Customer Service and/or Legal Team. Timing is Crucial. Please notify the Company promptly if you are aware of any violations of law or Company policy. Prompt reporting will serve to enhance the Company’s ability to investigate effectively and to preserve important evidence for future proceedings, including, for example, legal and disciplinary proceedings. All complaints will be reviewed and resolved within seven business days from their receipt.
Confidentiality is Critical Confidentiality is critical to help ensure all concerns and complaints are reviewed and (as appropriate) investigated objectively and fairly to everyone involved. Please know that all concerns and complaints are important to us; however, depending on the nature and complexity of the issue, it will take time to evaluate the concern. Subject to all laws and Company policies, we will keep you apprised of developments. Please know that in some circumstances we may not be able to share with you the resolution or specific actions taken by the Company.
Anonymous Complaints Please know that all complaints are reviewed and handled with care and concern for our employees. If a concern is reported anonymously, it will be reviewed to the extent possible. However, anonymous complaints may affect the Company’s ability to investigate and respond effectively.