Help & FAQ

Video / Streaming

Why am I only seeing short video clips, not the full video? Why is my video playback so choppy? What's the difference between a "Scene"/"Video" and a "Movie"?

Billing / Cancellation

How do I cancel my subscription? How do I dispute a charge or request a refund?

Login / Account

Why can't I log in? How do I change my Password or Username? How do I update my account, billing or credit card information?

Member Features

What do I get as part of my membership?

Downloads

How do I download a video? How many downloads do I earn each month? What is the video file type that I get to download? Why can't I download videos on the mobile version of the website? How do I get video file downloads onto my smartphone or tablet? Why won't my downloaded video files play on my computer? How do I download photo galleries?

System Requirements

What are your recommended system requirements?

Mobile

What is the mobile website? What devices are compatible with the mobile website? Why can't I download videos on the mobile version of the website? How do I get video file downloads onto my smartphone or tablet?

(For additional support please visit Customer Support)





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